A Simple, Clear Returns Process

Return eligibility depends on the product, its condition, and the terms of your purchase. Products accepted for return may need to be unused, uninstalled, undamaged, and in their original packaging. Proof of purchase may also be required.

Please contact our team before returning any items to confirm eligibility and obtain return instructions.

Special-order, custom-made, and clearance products may be subject to different return conditions. Please confirm the applicable terms before placing your order, as certain products may not be eligible for return unless required by law or otherwise agreed.

Please inspect your tiles when your order arrives. If you discover damage, missing items, or products that differ from your order, contact us promptly with your order number, a description of the issue, and photographs where possible.

Our team will review your request and explain the available resolution options.

To help us process your request, please provide:

Your order number or proof of purchase.

The product name and quantity.

The reason for your return or exchange.

Photographs of the products, if relevant.

Wait for confirmation and return instructions before sending any products back.

Exchanges may be possible depending on product availability, the condition of the original items, and the terms of your purchase. If you would like a different colour, size, finish, or style, contact our team to discuss suitable alternatives.

Any price differences, transportation charges, or additional costs will be explained where applicable.

Approved refunds are processed according to our Refunds Policy. Once a returned product has been received and assessed, we’ll communicate the outcome and explain the next steps.

Return shipping, handling charges, and other applicable costs depend on the circumstances of the return and the terms communicated at the time of purchase. Additional conditions may apply to large or heavy tile shipments.

Tile colours and finishes can appear different under varying lighting conditions or screen settings. We recommend reviewing product specifications and ordering samples where available before making a final selection.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.