FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Have questions about choosing, purchasing, or caring for your tiles? Find answers to common questions below to help you make confident decisions for your next project.
What types of tiles do you offer?
We offer wall and floor tile options in a variety of styles, colours, textures, sizes, and finishes to suit different residential and commercial spaces. Explore our collection to find designs that complement your project.
How do I choose the right tiles for my space?
Consider the room, intended application, durability requirements, moisture exposure, slip resistance, and overall design. Bathroom floors, kitchen backsplashes, and living room floors may require different tile specifications.
What is the difference between ceramic and porcelain tiles?
Ceramic and porcelain tiles are both popular choices for interiors. Porcelain generally has lower water absorption and is often selected for demanding applications, while ceramic offers a versatile range of designs, particularly for walls. Always check the product specifications before choosing.
Can I use wall tiles on the floor?
Not all wall tiles are suitable for flooring. Floor tiles must meet the requirements for the intended application, including strength and, where necessary, slip resistance. Check the manufacturer’s recommendations before installation.
How many tiles should I order?
Measure the length and width of the area to calculate the square footage or square metres required. Add approximately 10% extra for cuts, breakage, and future repairs. Complex layouts or diagonal patterns may require additional material.
Can I see tile samples before purchasing?
Viewing samples can help you compare colours, textures, and finishes under your actual lighting conditions. Contact our team to ask about sample availability and options.
Are tiles easy to maintain?
Most tiles are relatively easy to maintain with regular sweeping and cleaning using a suitable cleaner. Maintenance requirements vary by material and finish, so follow the manufacturer’s care recommendations.
Do you provide tile installation services?
Installation availability may depend on the project and location. Please contact our team to confirm whether installation assistance or recommendations are available for your requirements.
What should I do if my tiles arrive damaged?
Inspect your order upon delivery or collection. If you notice damaged or incorrect products, contact our team promptly with your order details and photographs so we can review the issue and explain the next steps.
What is your return and refund policy?
Returns and refunds are subject to our applicable Refunds Policy, product eligibility, and legal requirements. Review the policy or contact our team before arranging a return.
How can I contact Canadian Tiles?
Visit our Contact Us page to submit your questions or project requirements. Our team can help you explore tile options and find relevant product information.