Refunds Policy

Products may be eligible for return depending on their condition, purchase details, and the terms communicated at the time of sale. Eligible products must generally be unused, uninstalled, undamaged, and returned in their original packaging, with proof of purchase.

Due to the nature of tile products, certain items may be subject to additional return conditions. Please contact our team before arranging a return.

Unless required by applicable law or otherwise agreed in writing, the following items may be excluded from returns:

• Installed, used, or damaged tiles.

• Custom-made, special-order, or personalized products.

• Clearance or final-sale items clearly identified as such at the time of purchase.

• Products returned without the required proof of purchase.

Please inspect your order upon delivery or collection. If you receive damaged, defective, or incorrect products, contact us as soon as possible with your order details and photographs, where available.

We will review the issue and advise you on the next steps in accordance with our applicable policies and legal obligations.

To request a return, please contact our team with:

• Your order number or proof of purchase.

• The product name and quantity.

• The reason for the return.

• Photographs of the products, if relevant.

Please wait for return instructions and authorization, where required, before sending any items back.

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will generally be issued to the original payment method, where applicable.

Processing times may vary depending on the payment provider or financial institution.

Return shipping, delivery fees, and other applicable costs will be handled according to the terms communicated at the time of purchase and applicable law. Additional charges may apply in certain circumstances.

Product exchanges may be available depending on product availability and the circumstances of the request. Please contact our team to discuss available options before returning your order.

This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable Canadian federal, provincial, or territorial law.

For questions about returns, refunds, or exchanges, please contact Canadian Tiles through our Contact Us page. Our team will help you understand the applicable process.