Delivering Your Tiles, Made Simple

Once your order or purchase request is confirmed, our team will review the details and coordinate the next steps. Processing times may vary depending on product availability, order size, and whether items are stocked or specially ordered.

Delivery availability may depend on your location, the products ordered, and transportation arrangements. Please contact our team to confirm whether delivery is available to your address and to discuss any location-specific requirements.

Shipping and delivery charges may vary based on your delivery location, order quantity, tile weight, and transportation requirements. Any applicable delivery fees will be communicated during the ordering process or before delivery is arranged.

Delivery timelines depend on product availability, order processing, distance, and carrier schedules. Special-order products may require additional time. Any estimated delivery date provided should be treated as an estimate rather than a guarantee unless expressly confirmed.

Please ensure that someone is available to receive the delivery at the agreed time. Before signing off, inspect the shipment for visible damage and verify the delivered items and quantities against your order documents.

If you notice damaged, missing, or incorrect items, document the issue with photographs and contact our team promptly.

Tiles can be heavy and may require special transportation or handling arrangements. Depending on your order, delivery may be made to a designated drop-off point rather than inside your property. Please confirm access, unloading arrangements, and any additional charges before scheduling delivery.

Although we aim to coordinate deliveries efficiently, delays may occur due to product availability, weather, transportation disruptions, or circumstances beyond our control. If an issue arises, contact our team for assistance and an updated delivery estimate.

If you need to update your delivery address, contact information, or preferred delivery arrangements, notify our team as early as possible. Changes may not be possible once an order has been dispatched or transportation has been scheduled.

If your order arrives damaged or contains incorrect items, contact us promptly with your order details and supporting photographs. Returns, replacements, and refunds are handled according to our applicable Refunds Policy and relevant consumer protection requirements.